Copyright Digital Places 2005
"It’s not just your technology, multiple resource factors must be interwoven to create IS / KM value. The resources are: your people, the practices your people employ, the technology tools themselves, and the training that is provided."
– Single location for all information.
– Background information helps get others up to speed
– Able to acquire docs without having to have them emailed
– Configuration control on key documents
– Keep up to date and in touch with all areas of the project
What Returns are you realizing?
• Cost savings thru Increased productivity
• Increased operational flexibility thru more mobile workforce
• Capturing knowledge, adding to corporate Intellectual Capital
• Improvements in end product due to more eyes, more time, more efficiant
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| Fundamentals - what we check in our audit - Technology |
Technology Features - Are the toolsets being used to their fullest?
Review the functionality of the intranet. Go through each toolset, and see what toolsets are being used and what is not. If a particular toolset is not being used is this a problem with: People, Practices, Technology Tools, Training
Tech Tools Fundamentals - that we check in our audit
Does it have? Subscription and Notification two-way communication
Does it have? Document Re-visioning WorkFlow
Does it have? Renaming
Does it have? Contact Info/
Tech Tools Best Practices - that we check in our audit
Data modeling, architecting the products that each group needs, and capturing the processes that are used to create those products over and over.
Diagnostic indicators – things to look at to see the state, what condition.
Things to look at for diagnosing.
These are the four components of a good leading
Knowledge gathering knowledge sharing
Let us have a pilot group to test and show you how we can help your improve knowledge gathering knowledge sharing.
Utilities to check usage top down.
Get an export of login activity. We look for patterns. We look for usage against an org chart. Is this being supported top down. Are the execs, directors, leaders using the intranet?
Look at random usage of five new users. Is their usage graph a good growing usage, or teetering off. Skill set of users.
What percentage are basic, intermediate, advanced, self start mentor, avoidance. Distribution of experience
Leave off with client –
Next steps could be any of the following.
Pilot
Client Problems
Diagnostics
Technology related elements of DP Audit of your target group/activity
Grades existing fundamentals and practices within that group
gap analysis between existing and ‘must have’ fundamentals and practices
Identifies missing fundamentals and practices
Custom Report alternatives for your target group/activity
Identifies alternatives for filling the gaps between existing and must have fundamentals.
Prioritizes work to be don
Recommended prioritization for providing missing fundamentals and practices.
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